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| Warehouse Team Leader Job Summary | |||||||||||
Handling WH operations from receipt of goods, storage and Handling, product picking & dispatching through WMS, delivery to customers ensuring FIFO rule is followed.
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| Key Result Areas (Responsibilities) | |||||||||||
1. Ensures that quality procedures and practices are consistently executed within the operation.
2. Team leader is required to control operatives, ensuring that they work within given time lines and adhere to current procedures and SOP’s. 3. Ensure warehouse personnel are gainfully employed by allocating work according to priorities and current projects. 4. Lead warehousing staff and plan all resources, including people, tools relevant to the job, maintenance of mechanical handling equipment ensuring all pertinent schedules are met. 5. Communicates performance to team and implements improvements necessary to correct deficiencies. 6. Monitor, Control and Display Team Performance measures,Including:-Delivery,quality,cost safety, people & skills 7. Develop and control standard operating procedures and other visual aids 8. Assist with employment development and appraisal of team members 9. Monitor competence levels of team members and identify training needs 10. Cover team operations as required 11. Good house keeping and organization in all areas | |||||||||||
| Customer Service Officer Job Summary | ||
Responsible for delivering the highest standards of Customer Service to a number of Customers across the business.
Management of customer stock and invoicing, order processing and report generation. | ||
| Key Result Areas (Responsibilities) | ||
1. Coordinates with the Clients / Client Representatives to meet their requirements
2. Creates Advance Shipment Notice (ASN), Receiving Tally Sheet (RTS), Picking Lists (PL) and Shipment Orders (SO) in the Warehouse Management System (EXceed) 3. Creates and Manages Non Conformance Reports (NCRs) when goods are damaged or received not as per packing lists 4. Creates of Stock Keeping Unit (SKU), Pack Key and updates data in coordination with Operations team. 5. Compiles and verifies the accuracy of stock reports as required by clients on a regular basis. 6. Verifies the System documents with Physical documents (Invoice, Purchase Order). 7. Manage the tariff setting of clients in EXceed. 8. Ensures the services provided to the clients are according to the customer profile. 9.Coordinate with other Departments to provide a complete solution to clients (e.g. Transport for vehicle use, Finance for Invoice queries) 10. Maintains FEFO standards integrity for food items and FIFO standards for non food items 11. Record any customer complaints and escalate these to their supervisor immediately 12.Complete ad hoc requests from either clients or management. | ||
| Motor Bike Messenger Job Summary | ||
Ensure that all documents are delivered on time.
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| Key Result Areas (Responsibilities) | ||
1. Responsible for Delivering of documents at proper recipient on proper timing.
2. Provide clerical duties as the department may require. 3. Daily Document Delivery to the customer office locations and other nearby areas 4. Support any initiatives, assignments, projects as directed from Supervisor 5. Collection of invoices and important documents from clients 6. Do official banking as required, cashing checks and making payments at the bank. 7. Perform general office or clerical work such as filing materials, operating photocopying machines, or running errands. | ||
| Skills/ Experience/ Certification | ||
1. Motorbike Driving skill is a must
2. Must possess a valid Motorbike License with at least 2 to 3 years of experience 3. Good communication skills 4. Experience as a Messenger would be an advantage | ||
| Warehouse Assistant Job Summary | ||
To assist the Warehouseman in their daily transactional activities and responsible for the general housekeeping in the warehouse.
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| Key Result Areas (Responsibilities) | ||
1. Assists the Warehouseman, Team Leaders, MHE Operators in Loading, Unloading, Segregation, Sorting, and Dispatches.
2. Responsible for regular housekeeping tasks such as cleaning which does not fall within the purview of the Contractors
3. Undertakes other assignments, or duties as required
4. Packing and Re-packing of the wooden cases
5. Assistance in Fabrication of boxes for material preservation & shipping
6. Assisting warehouse team during removals or re-location | ||
| Skills/ Experience/ Certification | ||
1. High School or equivalent preferred
2. 1+ years of related experience and/or training preferred
3. Read / Write / speak English
4. Able to perform simple mathematical functions
5. Knowledge in computer is an added advantage
6. Forklift certification preferred
7. Duties may require exerting up to 70 lbs. of force to lift, carry, push, pull, or otherwise move objects
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| Storekeeper Job Summary | ||
Handling all warehouse operations-ensuring that the work is completed within given time line, assigning jobs to warehouse people, monitor all inbounds and outbound.
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| Key Result Areas (Responsibilities) | ||
1. The team leader must be self-motivated and work with the minimum of supervision
2. They must possess and demonstrate leadership potential and accumulated warehousing experience to supervise or fill for the Supervisor if necessary
3. Ensuring effective, efficient and trouble free operations
4. Ensures operations are conducted as per SOPs deviations with suggestions, if any are reported to the Warehouse Supervisor/Manager
5. Ensures preventive maintenance is undertaken on the MHE’s under purview
6. Ensuring housekeeping tasks on regular basis
7. Maintain the utilization of the warehouse locations at optimum levels
8. Guides and motivates the personnel under his control for performance enhancement 9. Coordinates and supports the Warehouse Supervisor/Warehouse Manager in administrative tasks of the team including preparation of shifts
10. Allocate and assign work to the warehouse operatives to ensure compliance with Departmental KPIs
11. Coordinates with the Inventory team to investigate discrepancies and non conformities and informs the Warehouse Manager
12. Verify all NCRs
13. Keeping all the ISO required formats in that standard
14. Frequently monitoring the temperature of the frozen chambers and report to the Warehouse Manager
15. Ensure the training of the warehouse operatives on the relevant MHEs
16. Coordinate with Customer Service Executives on documentation, other processes and other issues
17. Effectively utilising the resources (man and machine) up to the optimal level
18. Consciously utilizing resources according to their skills and competency so that tasks are accomplished on time
19. Lead by example in demonstrating proper techniques to improve performance
20. Ensuring accuracy at all times during loading into trucks
21. Institute immediate corrective action in the event of any inventory discrepancy
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| Skills/ Experience/ Certification | ||
1. Diploma or an equivalent
2. 2-3 year of experience in logistics industry
3. Should have supervisory experience
4. Added advantage having knowledge of Warehouse SOP, ISO standards for Warehouse 5. Should be knowledgeable on MS Office, MS Outlook and Warehouse Health and Safety Procedure
6. Excellent skills in Delegation, Coordination and Time Management Skills.
7. Has supervisory and leadership since will handle a number of warehousemen
8. Can communicate well in writing and verbal
9. Has the ability to resolve issues, conflicts and maintain cleanliness in the warehouse 10. Forecasting workload is a must as well as handles pressures with deadlines and targets
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| Air freight Operations Officer Job Summary | |||||
Responsible for handling Air freight documentation /customs clearance formalities ensuring updates to CS, delivering cargo on time, invoicing and handling over job file to account department.
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| Key Result Areas (Responsibilities) | |||||
1. Ensure compliance with contractual obligations related to customer's requirements.
2. Respond to all customers inquiries and issues related. 3. Update CS/clients on the status of the shipments/clearance & delivery of shipments. 4. Ensure the smooth workflow in the department and prioritize work as required. 5. Updating reports on the status of shipments. 6. Interacting with the liners for shipment arrivals, invoices. 7. Invoicing of jobs to customers 8. Delivery of shipments in the fastest most effective manner. 9. Work effectively accepting and taking over responsibilities in the absence of any colleague in the department. | |||||
| Skills/ Experience/ Certification | |||||
1. Should have 3 years of experience in the freight industry in Operations Department
2. Must possess good communication and interpersonal skills 3. Must have the ability to prioritize and organize .
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