One of the largest suspended aquarium in the world.The 10-million litre Dubai Aquarium tank, located on the Ground Level of The Dubai Mall, is one of the largest suspended aquarium in the world. It houses thousands of aquatic animals, comprising over 140 species. Over 300 Sharks and Rays live in this tank, including the largest collection of Sand Tiger Sharks in the world.
Guest Experience Team Leader
Job Purpose:
The job holder is responsible to provide exceptional quality of experience for all customers who visit the Dubai Aquarium and Underwater Zoo, provide excellent customer service, answering general enquires, encourage lead sales initiatives and ensure the smooth operation of the Dubai Aquarium and Underwater Zoo.
Qualification
Tertiary qualification in Hospitality/Tourism Management preferred.
Experience:
- Experience managing, training and supervising staff.
- Experience in handling the issues involved when dealing with customers
- Excellent personal presentation and grooming standards
- Cash handling experience.
Skills:
- Highly developed written, verbal, presentation and interpersonal skills and the ability to liaise with a wide range of organisations and client groups.
- A demonstrated commitment to quality customer service and an understanding of the issues involved with providing this service within the tourism industry.
Education Program Supervisor
Job Purpose:
The job holder is responsible for providing, program development, execution and supervision for an innovative range of conservation based education programs and activities. This position ensures an innovative range of high quality programmes that are educational, entertaining and accurate to best benefit the guests of Dubai Aquarium & Underwater Zoo’s Education service. The Education Program Supervisor is responsible for quality assurance of the education department including staff knowledge and interactions, programs, signage and interpretive presentations.
Qualification:
- Degree Holder
Experience:
- Minimum 3-5 years of experience in Tourism, Retail or Hospitality industry
- Experience in an Aquarium environment.
- Excellent English Language skills required.
- Arabic language preferred.
- Experience training multicultural teams.
- Extensive experience in program development and training
Skills:
- Ability to manage and work within stressful situations.
- Ability to communicate clearly and precisely (written & oral).
- Experience in group management.
- Superb presentation and interpersonal skills.
- Excellent time management skills.
- Ability to multi-task.
- Superior customer service skills.
- Ability to integrate well into teams & work towards achieving team results.
- Ability to liaise with a wide range of organisations and client groups.
- Ability to utilize available resources effectively.
